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Frequently Asked Questions
Malady Health is a healthcare company that provides comprehensive blood health services, including a Comprehensive Blood Panel (also known as the Comprehensive Wellness Profile or CWP). These services are designed to cater to various lifestyles and health needs. The subscription model offers a convenient way for customers to access blood health data to kickstart or further their health journey. Additionally, Malady Health provides telehealth consultations and has a network of phlebotomists to facilitate In Home Care (IHC), ensuring accessible and reliable services.
To download the Malady Health App, follow these steps:
– Open the Google Play Store on your device.
– In the search bar, type “Malady Health.”
– Locate the Malady Health App from the search results and tap on it.
– Tap the “Install” button and wait for the app to download and install on your device.
– Once installed, open the app and follow the on-screen instructions to set up your account.
– Open the App Store on your device.
– In the search bar, type “Malady Health.”
– Locate the Malady Health App from the search results and tap on it.
– Tap the “Get” button and then “Install” to download and install the app on your device.
– Once installed, open the app and follow the on-screen instructions to set up your account.
The Comprehensive Wellness Profile (CWP) is a detailed blood panel designed to provide a thorough overview of your health. It includes various tests to assess blood cells, blood sugar levels, kidney and liver function, electrolytes, and proteins. We recommend taking it every three months, or at least once a year, for ongoing health monitoring.
We recommend taking the Comprehensive Wellness Profile (CWP) every three months, with a minimum of once a year, to ensure ongoing monitoring and maintenance of your health. Follow-up tests and regular monitoring should be discussed with your healthcare provider.
The CWP can help diagnose and monitor conditions such as diabetes, kidney disease, liver disease, and various blood disorders. It provides detailed insights into your overall health.
Yes, fasting is generally required before taking the CWP to ensure accurate results, particularly for the Comprehensive Metabolic Panel (CMP).
Typically, it takes a few days to receive the results of the CWP. At Malady Health, we offer the option to schedule a telehealth call directly after you get your results to discuss any necessary changes. This service is available for an additional charge.
After receiving your CWP results, we recommend scheduling a telehealth call with one of Malady Health’s doctors to discuss the findings and any necessary next steps. If you choose not to use our telehealth service, please provide this report directly to your primary care physician for further evaluation and recommendations.
Yes, the CWP is designed to detect early signs of serious health conditions, allowing for timely intervention and management.
Coverage for the CWP varies by insurance plan. It’s best to check with your insurance provider to see if this test is covered under your plan.
Fasting is required for the CWP, which means you should not eat or drink anything except water for 12 hours before the test. Drink plenty of water and avoid strenuous exercise before the test to ensure accurate results.
This test is used to evaluate your overall health and detect a wide range of disorders, including anemia, infection, and leukemia. A complete blood count test measures several components and features of your blood, including red blood cells, which carry oxygen and white blood cells, which fight infection.
This is a group of 14 tests that measures several different substances in your blood. The CMP provides information about the status of basic metabolic functions. Both liver and kidney function are assessed along with electrolyte levels.
This test measures the amount of blood sugar (glucose) attached to hemoglobin. A1C measures how your glucose fluctuates over time. The lower the value the more consistent blood sugar levels remain.
This is a common blood test to monitor and screen for your risk of cardiovascular disease. The panel includes HDL, LDL, cholesterol, and triglycerides with a calculated LDL/HDL ratio for risk factors.
The erythrocyte sedimentation rate (also known as ESR) is a simple blood test that helps detect inflammation in the body.
Thyroid Stimulating Hormone (TSH) is released from the pituitary in response to low levels of thyroid hormone. TSH communicates to the thyroid gland to release the thyroid hormones: Triiodothyronine (T3) and Thyroxine (T4). Thyroid hormones regulate metabolism. Quantifying TSH is the first step to diagnosing thyroid function and disorders.
This test measures the level of follicle-stimulating hormones (FSH) in your blood. FSH is made by your pituitary gland, a small gland located underneath the brain. FSH plays an important role in sexual development and functioning. In women, FSH helps control the menstrual cycle and stimulates the growth of eggs in the ovaries.
Luteinizing hormone (LH) is a glycoprotein hormone that is co-secreted along with follicle-stimulating hormone by the gonadotrophin cells in the adenohypophysis (anterior pituitary). Luteinizing hormone is a part of a neurological pathway comprised of the hypothalamus, the pituitary gland, and gonads. LH is responsible for signaling the Leydig cells to produce testosterone in men. This hormone identifies primary and secondary hypogonadism, and LH levels along with FSH, regulates women’s menstrual cycles.
T3 is the active thyroid hormone that regulates body temperature and metabolism. The free T3 is the amount directly available to exert its impact on the body that is not bound to the protein thyroglobulin.
SHBG’s primary role is to bind up androgens and transport them around the body. The higher the SHBG present the lower amount of free testosterone is available to interact with the body directly.
Androstenedione is a compound formed in the production of testosterone and estrogen. It is made in the adrenal glands and gonads (testes in males and ovaries in females). It is an active hormone with effects like those of testosterone. Testosterone is the major male sex hormone, or androgen. Androstenedione is metabolically converted to testosterone and estradiol in the body. Androstenedione levels also fluctuate during a woman’s menstrual cycle allowing the patient to better understand the rhythm of the cycle as well as identify hormone metabolism errors. For patients receiving HRT therapy, androstenedione is high when testosterone therapy is too high.
The erythrocyte sedimentation rate (also known as ESR) is a simple blood test that helps detect inflammation in the body.
This test is used to measure how much of this hormone, which is produced by the adrenal glands, is in the blood. This hormone plays an essential role because it helps to regulate the levels of potassium and sodium that are in the body. As a result, blood pressure levels are balanced, as are electrolyte levels. Two per cent (2%) of all hypertensions is caused by primary or secondary aldosteronism, which creates an excess of this hormone.
This test measures the level of cortisol in your blood, urine, or saliva to see if your levels are normal. Cortisol is a hormone that affects almost every organ and tissue in your body. It helps your body respond to stress, reduce inflammation, regulate blood sugar and metabolism, and helps your body control blood pressure. Cortisol levels can be utilized to diagnose Cushing’s or Addison’s disease which are associated with excessive or low cortisol levels.
Stress can enhance the hypothalamus-pituitary-adrenal (HPI) axis, which causes the adrenal cortex to secrete corticosteroids to combat stress. As the two most important hormones, corticosterone and cortisol are widely used as the main biomarkers to reflect the degree of stress. The main effects are seen through the impact of stress on emotional memories as well as long term memory. Corticosterone is also the direct precursor of aldosterone giving insight into hormone metabolism. Cortisol is a steroid hormone produced by the adrenal gland. The human body stores cortisol in its inactive form, which is cortisone. The body can then quickly convert cortisone into cortisol in response to stress through an enzymatic pathway. Low levels of cortisone indicate adrenal fatigue, which means the body will not be able to produce cortisol on demand as needed in response to stress or pain.
This test is useful in diagnosing patients with 11-beta-hydroxylase deficiency which is the second leading cause of congenital adrenal hyperplasia and primary (adrenal failure) or secondary (hypothalamic-pituitary ACTH deficiency) adrenal insufficiency.
DHEA is the most abundant adrenal steroid in the body. Sex steroids often circulate as DHEA where they are converted into androgens or estrogens in their target tissue. DHEA levels decline with age leading to a loss of energy and mental focus. DHEA levels determine the androgen to estrogen balance in women’s health and as a marker for polycystic ovary syndrome.
This test identifies the source of excessive androgen; aids in the evaluation of androgen excess (hirsutism and/or virilization), including Stein-Leventhal syndrome and adrenocortical diseases as well as congenital adrenal hyperplasia and adrenal tumor. DHEA-sulfate works as a mild androgen in women and excess levels can lead to PCOS in women.
This test measures the level of a hormone known as Dihydrotestosterone . DHT is an androgen, which is 5x more androgenic than testosterone. Elevated levels in women can lead to irregular cycles, hirsutism and PCOS. Increased levels of DHT are one of the primary causes of hair loss in men and women. Furthermore, high levels of DHT can lead to elevated BPH in men.
This test is useful in diagnosing patients with 11-beta-hydroxylase deficiency (second leading cause of congenital adrenal hyperplasia) and primary (adrenal failure) or secondary (hypothalamic-pituitary ACTH deficiency) adrenal insufficiency.
Estradiol is the most potent form of estrogen in the body. This is a female hormone, produced primarily in the ovary. The amount of estrogen produced depends on the phase of the menstrual cycle. Men also produce estradiol, but only very small amounts. As women age, estradiol decreases and estrone increases leading to post-menopausal symptoms. Low levels of estradiol can lead to bone loss and osteoporosis.
This prenatal test is part of a triple marker or quad marker screening that helps detect birth defects. A quad marker screening test measures the hormones estriol and human chorionic gonadotropin (HCG). Various levels of estriol occur at different trimesters of pregnancy. Estriol is the weakest of the estrogen metabolites.
Estrone is a major estrogen metabolite. Levels begin to favor estrone in women as they approach menopause as they produce less estradiol. Monitoring the ratio between estradiol and estrone helps to understand the hormonal changes occurring in women throughout the aging process. This test could determine if you have an increased risk of menopause symptoms, such as hot flashes or low libido, which can be caused by low estrone. High levels could contribute to reproductive cancers, such as in the breasts or uterus.
This test measures the level of vitamin D3 in your blood. Seventy (70%) of Americans are deficient in vitamin D. Abnormal levels of vitamin D can indicate bone disorders, nutrition problems, organ damage, or other medical conditions.
This test measures the level of progesterone in the blood which is a hormone made by a woman’s ovaries. Progesterone levels surge during ovulation and are part of what regulates the menstrual cycle. Progesterone plays an important role in pregnancy. It helps make the uterus ready to support a fertilized egg. Progesterone also helps prepare breasts for making milk. During pregnancy progesterone surges to cause the fertilized egg to implant into the uterus.
Pregnenolone is the parent hormone and the first hormone produced from the cleavage of the fatty acid side chain of cholesterol. Most hormones are produced from it. This test aids in diagnosing a condition known as Congenital Adrenal Hyperplasia (CAH). CAH is a group of disorders in which the body is deficient in one or more of the enzymes required to produce steroid hormones. Elevated levels of pregnenolone typically indicate that one or more of these enzymes is deficient. Low levels of pregnenolone have been associated with anxiety and pregnenolone supplementation has been studied in the treatment of cannabis use disorder.
This test measures the level of testosterone in your blood. It is measured as total testosterone, either alone or in combination with free testosterone and/or bioavailable testosterone. Testosterone is mainly produced by the male testicles. It is also produced by the adrenal glands in both males and females and, in small amounts, by the ovaries.
Most often, testosterone is attached to proteins. The proteins prevent tissues from using the testosterone right away, which helps control the amount of “active” testosterone in the body. Testosterone that’s not attached to proteins is called free testosterone.
This test is useful to diagnose patients with 11-beta-hydroxylase deficiency (second leading cause of congenital adrenal hyperplasia) and primary (adrenal failure) or secondary (hypothalamic-pituitary ACTH deficiency) adrenal insufficiency.
Prostate Stimulating Antigen (PSA) is a biomarker produced by the prostate gland in men. PSA can indicate if there are any irregular growth patterns or enlargement of the prostate. While an elevated PSA is a marker for prostate cancer, an elevated PSA can be the result of prostatitis or benign prostate hypertrophy (BPH). A sudden rapid increase is typically indicative of infection, but a gradual increase over time can be more indicative of prostate cancer or BPH. As a biomarker, PSA is most effective by establishing a baseline and following the number over time.
A cortisol deficiency can occur in people who lack the appropriate enzymes, which can lead to a buildup of 17-OH progesterone in the blood. High levels of 17-OH progesterone can indicate a condition called congenital adrenal hyperplasia (CAH). CAH is a glandular disorder that results in the adrenal glands being unable to create sufficient cortisol, and it may increase the production of male sex hormones called androgens. Furthermore, this hormone can be utilized to further determine a woman’s menstrual cycle.
"Send It" is a feature by Malady Health that allows clients to securely share their medical records by sending a HIPAA-secured link via mobile number or email. The client selects the records to share, and the link expires after a set period for added security.
To use “Send It,” log into your Malady Health account, select the medical records you want to share, and enter the recipient’s mobile number or email. A secure link will be sent to the recipient, allowing them to access the records.
Yes, “Send It” uses HIPAA-secured links to ensure the highest level of privacy and protection for your medical information. The links also have a timed expiry to maintain confidentiality.
All Malady Health clients can use “Send It” to share their medical records with healthcare providers, family members, or anyone else they choose.
Yes, you can select and send multiple medical records in a single secure link.
The secure link sent through “Send It” has a timed expiry. The specific duration will be indicated when you create the link.
If the recipient doesn’t access the link before it expires, they will need to request a new link from you.
“Send It” is a complimentary service provided to all Malady Health clients as part of our commitment to your health and convenience.
A Mobile Health Technician (MHT) is a licensed phlebotomist who comes to your home, workplace, gym, or even events to collect samples for every test we provide. They ensure convenient and efficient sample collection without disrupting your schedule.
You can schedule an appointment with an MHT through our online portal or the Malady Health app. We offer flexible scheduling to accommodate your needs. For assistance, you can also visit our FAQ page or chat with a live agent on our website.
Our MHTs are trained to collect a variety of samples, including blood, saliva, and urine, for all the tests we offer, including the Comprehensive Wellness Profile (CWP).
MHTs can perform sample collection at your home, workplace, gym, or even at special events. They bring health services directly to you, making it convenient to stay on top of your health.
Yes, all our MHTs are licensed phlebotomists with extensive training in sample collection and patient care. They adhere to strict health and safety protocols to ensure the highest quality service.
The average sample collection fee for using an MHT is $75, but this fee may vary based on location. Some tests include this sample collection fee, so please read the details of each test before purchasing. This fee is separate from the cost of the tests and subscriptions.
Preparation instructions will be provided when you schedule your appointment. Generally, it includes fasting requirements (if applicable) and ensuring you are in a comfortable setting for sample collection.
Our MHTs follow strict health and safety protocols, including the use of personal protective equipment (PPE), sanitization procedures, and adherence to all relevant health guidelines to ensure your safety during the visit.
Yes, our MHTs can visit multiple locations for group testing, such as offices, gyms, or events. This is ideal for corporate wellness programs, fitness groups, or community health events.
If you need to reschedule your MHT appointment, you can do so through our online portal, by contacting customer service, or through the Malady Health app. We recommend notifying us at least 24 hours in advance to ensure availability.
You can schedule a same-day sample collection through the Malady Health app. Simply log in, select your test, and choose the 'Same Day Collection' option, if available, to book an appointment with one of our professional Mobile Health Technicians (MHTs). Please note that same-day sample collection is not always available. If the option isn't available in the app, it means that same-day collection isn't available either for that day or in your area.
Sample collection can be arranged at your home or any convenient location of your choice. Our Mobile Health Technicians (MHTs) will come to you, ensuring a seamless and flexible experience.
After scheduling your appointment through the app, you’ll receive instructions on how to prepare for your sample collection. This may include fasting or avoiding certain activities prior to the test, depending on the type of test you’re taking.
Yes, you can reschedule or cancel your appointment through the Malady Health app. Please make sure to do so at least 24 hours in advance to avoid any cancellation fees.
No problem! When scheduling your appointment through the app, you can specify the address where you would like the sample collection to take place. Our Mobile Health Technicians (MHTs) are flexible and can meet you at a location that is most convenient for you.
The fees for sample collection, including same-day service, may vary. Please check the details of each test on the app or website for specific pricing information.
If same-day sample collection is not available in your area, it means that our service is not yet active in that location.
We are continually expanding our reach and strive to service every area. Please stay tuned for updates on the Malady Health app and website for information on new areas that will offer same-day sample collection.
To stay informed about updates on same-day sample collection availability in your area, regularly check the Malady Health app and our website for the latest information and announcements. Thank you for your patience as we work to provide this convenient service to more locations.
You are eligible to claim the Comprehensive Wellness Profile (CWP) benefit if you are enrolled in a wellness program with your employer, who has partnered with Malady Health.
Eligibility for the benefit is determined by your employer. Please contact your HR director or wellness program administrator to confirm if you are eligible to claim the Comprehensive Wellness Profile (CWP) benefit.
If you are eligible, you can claim your Comprehensive Wellness Profile (CWP) through the Malady Health online portal or mobile app. Navigate to the “Claim Your Benefit” tab on the main site, log in using the credentials provided by your employer, select the CWP test, and schedule an appointment with a Mobile Health Technician (MHT) for sample collection.
Yes, typically there is a commitment period of six months for the wellness program. During this period, you will be eligible to receive one Comprehensive Wellness Profile (CWP) per year.
The sample collection fee may be covered by your employer’s wellness program. If not, the average sample collection fee is $75, but it may vary based on your location. Please check the details provided by your employer’s wellness program.
Under the wellness program, you are entitled to one Comprehensive Wellness Profile (CWP) per year. For more frequent monitoring, please consult with your HR director or wellness program administrator.
If you need to reschedule your appointment, you can do so easily through the Malady Health online portal or mobile app. Log in to your account, go to your scheduled appointments, and select the option to reschedule. You can then choose a new date and time that works for you.
A Mobile Health Technician (MHT) will visit your location to collect your blood sample. The process is quick and efficient, ensuring minimal disruption to your day. The sample will then be sent to our state-of-the-art lab for analysis.
Once your Comprehensive Wellness Profile (CWP) has been analyzed, you will receive your results through the Malady Health online portal or mobile app. You will be notified via email or app notification when your results are ready to view.
es, you can schedule a consultation with one of our healthcare professionals to discuss your results in detail. This service can be arranged through the Malady Health online portal or mobile app.
For questions about your eligibility or benefits, please contact your HR director or wellness program administrator. You can also reach out to Malady Health customer service for assistance.
Upon signing into the Malady Health app, you will see a search bar prominently displayed. This search bar is specifically designed to help you quickly and easily find the tests and categories you are looking for. Simply type in the name of a test or a category, and the app will provide you with relevant results. This feature ensures that you can efficiently navigate and access the comprehensive range of tests we offer.
- Wellness: Comprehensive wellness profiles and general health check-ups.
- Infectious Disease: Tests for various infectious diseases.
- Genetic Testing: Tests related to genetic conditions and predispositions.
- Cancer Screening: Tests for detecting different types of cancer.
- Allergy Testing: Tests for various allergies.
- Reproductive Health: Tests related to reproductive system health.
- Mental Health: Tests related to mental health conditions and markers.
- Cardiovascular Health: Tests related to heart health, such as cholesterol and lipid panels.
- Metabolic Health: Tests for metabolic functions and disorders.
- Hormonal Health: Tests for hormone imbalances, including thyroid and testosterone levels.
- Sports and Fitness: Tests for athletic performance and fitness levels.
- Same-Day Sample Collection: Options for scheduling same-day sample collections.
- Comprehensive Wellness Profile (CWP): Also known as the Annual Blood Panel, this detailed health check-up covers a wide range of biomarkers to give you an overall picture of your health.
- STD Testing: A series of tests for detecting sexually transmitted diseases.
- Hormone Panel: Tests that measure hormone levels, including thyroid and testosterone, to identify imbalances.
- Cardiac Health Panel: Tests focused on heart health, such as cholesterol, lipid profiles, and other cardiac markers.
- Comprehensive Wellness Profile (CWP): Our top-tier health profile, also known as the Annual Blood Panel, which covers an extensive range of biomarkers to provide a thorough overview of your health.
- Testosterone Levels Test: A test that measures the level of testosterone in your blood, important for assessing hormonal balance and overall health.
- Lipid Profile: A test that measures cholesterol and triglyceride levels to assess your risk of heart disease.
- Hormone Panel: Tests that measure hormone levels, including thyroid and testosterone, to identify imbalances.
- Schedule Tests: Book appointments for the health tests you need directly through the app.
- View Scheduled Tests: See all your upcoming test appointments in one place.
- Receive Reminders: Get notifications and reminders for your scheduled tests to ensure you never miss an appointment.
- Open the App: Launch the Malady Health app on your device and log in to your account.
- Navigate to “My Schedule”: Tap on the “My Schedule” section from the main menu to view your upcoming appointments.
- Select the Test: Find the test appointment you wish to cancel from the list of scheduled tests.
- Cancel the Test: Tap on the appointment details and look for the “Cancel Test” button.
- Fill Out the Cancellation Reason: Provide a reason for your cancellation in the designated field.
- Review the Terms: Understand the terms of canceling the test:
- If you cancel before a Mobile Health Technician (MHT) has been assigned, you will receive a 50% refund.
- Canceling after an MHT has been assigned means you will not receive a refund.
- Once canceled, you will not be able to redeem this test for a new one.
- By confirming the cancellation, you acknowledge that this action cannot be undone.
7. Confirm Cancellation: Confirm your cancellation when prompted.
- Select the Test: Browse through the available tests and select the one you wish to order.
- Choose Your Testing Location: The app will use your default testing location provided when you created your account. If you want to change it, this is the time to do so.
- Pick a Date and Time: Select the date and time you are interested in for your test appointment.
- Review Details: Preview all the details of your appointment, including the test, location, date, and time.
- Confirm and Pay: Once you have reviewed all the details, select “Confirm and Pay” to finalize your appointment.
- Availability: Check the availability of same-day sample collection in your area through the Malady Health app.
- Book the Test: Select the test you need and choose the same-day sample collection option. Tests that are eligible for same-day sample collection will be tagged with “SDSC” or “Same Day Sample Collection” at the top of the testing card displayed in the app.
- Confirm Details: Provide or update your testing location and select a time slot for the sample collection.
- Technician Arrival: A Mobile Health Technician (MHT) will arrive at your location within the selected time slot to collect your sample.
If you need further assistance, please contact our customer service team through the app’s support feature.
The service fee is a charge applied to your order to help cover the costs of running the Malady Health system and ensuring it remains available for use. This fee supports the maintenance and improvement of our services, allowing us to provide you with a seamless and reliable experience.
Taxes are additional charges applied to your order based on local, state, and federal tax regulations. The amount of tax charged will vary depending on your location and the applicable tax laws. These taxes are calculated at checkout and will be clearly displayed before you complete your order.
The sample collection fee is an additional charge for the service of collecting your sample at your chosen location. This fee covers the cost of a Mobile Health Technician (MHT) coming to your location to perform the sample collection. The average sample collection fee is $75, but it may vary based on your location and the specific test you are ordering. Some tests may include the sample collection fee in their total cost, while others may require it to be paid separately.
Whether you have to pay the sample collection fee depends on the specific test you are ordering. Some tests include the sample collection fee in their total cost, while others require it to be paid separately. The average sample collection fee is $75, but it may vary based on your location.
Please review the details of each test to see if the sample collection fee is included or if it needs to be added separately. If the fee is not included, you will need to pay it at the time of placing your order.
- Convenience stores
- Grocery stores
- Movie theaters
- Festivals
- Malls
- Any area that cannot be properly sanitized
- Comprehensive Wellness Profile (CWP)
- Blood glucose tests
- Lipid panels
- Certain hormone tests
- Convenience stores
- Grocery stores
- Movie theaters
- Festivals
- Malls
- Any area that cannot be properly sanitized
If your payment method expires, you will need to update it in the Malady Health app to ensure uninterrupted service. Here's what to do if your payment method expires:
1. Open the App: Launch the Malady Health app on your device and log in to your account.
2. Navigate to Payment Settings: Go to the payment settings section from the main menu.
3. Update Payment Method: Select the expired payment method and enter the details of your new payment method.
4. Save Changes: Ensure you save the changes to update your payment information.
Updating your payment method ensures that your tests and subscriptions continue without any issues.
- Check Your Phone Number: Ensure that the phone number you entered is correct and includes the correct country code if applicable.
- Network Connection: Make sure your device has a stable network connection, whether it’s mobile data or Wi-Fi.
- Resend OTP: Use the “Resend OTP” option to request a new OTP. Sometimes there can be delays due to network issues.
- Restart Your Device: Restart your phone to refresh the network connection and try again.
- Browse available tests and categories.
- Access general information about our services.
- Read health-related articles and resources.